FAQ
Frequently asked questions about LKW.APP
Note: This text was machine-translated. The German version is authoritative.
How can I add a new parking spot or loading dock?
It's very simple: tap the “+” button at the bottom right in the “Map” tab. After you've added a parking spot or loading dock, we'll review the entry and add it to the app as quickly as possible.
How do I use the Trucker Benefits?
Once you've created an account, you can access your account page. There you'll find the Trucker Benefits, which you can use directly. You'll find all discounts by tapping on the respective field.
Can I start navigation inside the app?
Currently navigation isn't available inside the LKW.APP. However, you can have the route displayed via your phone's navigation system by scrolling to the bottom of the detail page and tapping “Open map”.
What do I do if I found an error?
If you've found an error or notice that the data for a parking spot or loading dock isn't correct, please contact us via the live chat. Alternatively, you can also send us an email at app@aparkado.de.
How do I earn points?
You earn points by interacting in the app: suggesting a new location – 50 points; writing a review – 25 points; creating an account – 20 points; rating the occupancy of a parking spot – 15 points; using the quick feedback at locations – 2 points. You can find your point total and ranking in the “Account” tab under the “Leaderboard” menu item. Compete with your colleagues and become the “Trucker of the Month”!
What do the icons on the map mean?
The map distinguishes different location types: truck stop (signposted fuel and rest area on the motorway, accessible via regular exits, usually paid and with access restrictions); unstaffed parking area (little or no infrastructure, always free, no access restrictions, also called rest area / PWC); rest stop or service station (public facility on through roads for resting, eating and refuelling); commercial premises (often loading docks, provided by industrial or commercial businesses or freight forwarders, possibly with access restrictions and paid); plus loading and unloading docks. Points of the same colour mark locations that don't match the active filters — you can still view them.
How do I delete my account?
To delete your account, go to your profile under the “Account information” menu item and select “Delete account”. Confirm the process by tapping “Delete account”. CAUTION: your account, including all data, will be deleted immediately and cannot be restored.